Privacy Policy: Travel Trivia an enterprise of A.A.S. Flight Solutions Pvt. Ltd. realizes not only the importance of privacy of its users but also of maintaining confidentiality of the information provided by its users, which is as a responsible data processer and data controller.

This Privacy Policy provides for the practices for securing and handling user’s personal information by TRAVEL TRIVIA (AAS Flight Solutions Pvt. LTD.)

The terms in this Privacy Policy is applicable to any user who purchases, intends to purchase or inquires about any service or product which is made available by TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD), which is through any of the TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD) customer interface channels like mobile site, website, and offline channels like offices and call centers (which is collectively referred to as “Sales Channels”).

For this Privacy Policy, the terms “you” or “your” shall mean the User and the term “us”, “we”, “our” shall mean TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD). For the basis of this Privacy Policy, Website means mobile site and website.

By accessing or using the Website or other Sales Channels, the User will hereby agree with the terms and content of this Privacy Policy. If the user disagrees with the Privacy Policy, the user should not access or use the website or other sales channels.

This particular privacy policy does not apply to any mobile sites, websites or mobile apps of the third parties, even if those websites/products are linked to our websites. There should also be a note taken by the user that the privacy practices and information of TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD)’s advertisers, business partners, sponsors or other sites to which TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD) provides hyperlinks, might be materially different from this Privacy Policy. It is recommended accordingly that you should review the privacy statements and the policies of the third parties with whom they interact.

The Privacy Policy is an integral part of your User Agreement with TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD) and all the capitalized terms used, but not otherwise defined, will have the respective meanings as ascribed to them in the User Agreement.

For the users who are outside the Geographical limits of India:

It should be noted that the data shared with TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD) will be processed in India primarily and in the matter of other jurisdictions where a third party is engaged by TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD), the data may be processed on TRAVEL TRIVIA ( A.A.S. FLIGHT SOLUTIONS PVT. LTD)’s behalf. By agreeing to the mentioned policy, you are providing TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD) with your consent to process the personal information for the mentioned purposes defined in the policy. The regulations of data protection in India or other jurisdictions mentioned above will differ from those of your country of residence.

If there is a concern in the processing of your data and you wish to withdraw your consent, you can do so by expressing your concern to the following email id: contact@traveltrivia.in. However, it should be noted that the processing of data is essential for us, in order to be able to provide you the service and it is for this reason that we may not be able to confirm or serve your bookings after you withdraw your consent. For example, if you want to book an international holiday package in fixed departures (group bookings), then certain personal information like gender, contact details, choice of room with smoking facility, dietary preferences, any specific medical condition which might require specific facility or attention, etc may required to be shared by us with our vendors in each city where you will stay and then we may further process this information to make suitable arrangements for you during the holiday. The sharing and processing of information may extend to the hotel where you will stay or to your tour manager who will be your guide during your travel.


The withdrawal of consent by you for us to process the information might:

  • Severely limit our ability to serve you properly and in this case, we might have to refuse the booking altogether, or

  • Unreasonably limit us to service your bookings (if the booking has already been made), which might further affect your trip or might compel us to cancel the booking.

The type of information we collect

The information which is mentioned below is collected by us in order to be able to provide you the services which are selected by you and also to fulfill our legal obligations and also our obligations towards the third parties as per our User Agreement.

The “Personal Information" of the user shall include the information which is shared by the user as well as the information which is collected by us for the following purposes: 

Registration on the website: The information which you provide while registering or subscribing to the website which includes but is not limited to the information about your personal identity like gender, name, religion, marital status, age, etc, your contact details like postal address, email address, telephone number, fax numbers, frequent flyer number, etc. The information might also include other essential information like banking details (including debit/credit card) and also other relevant information relating to your income/lifestyle, payment history, billing information, etc which is shared by you.

Other information: We might also collect other information and documents including but is not limited to:

  1. The transactional history (other than banking details) which includes your e-commerce activities and buying behavior.

  2. Your email addresses, passwords, usernames, and other security-related information which is used by you in relation to our Services.

  3. The data which is created by you or by a third party and which you wish to store on our servers such as documents, image files, etc.

  4. The data available in public domain or which is received from any third party including the social media channels, including but not limited to personal or non-personal information from your linked social media channels like email address, name, friend list, profile pictures or any other information which is permitted to be received as per your account settings and also any other information which is a part of your account information.

  5. Information relating to any other traveler(s) for whom you make a booking through your registered TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD) account. It should be noted in such a case that you should not only confirm but also represent that each of the other traveler’s for whom the booking has been made and has agreed to have the information shared by you to be disclosed to us and which is to be further shared by us with the related service providers.

  6. If there has been a request made by you to the TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD) to provide the visa related services, then the copies of your bank statements, copies of your passport, photographs, originals of the filled in application forms, and also other information might be required by the respective embassy, in order to process the visa application.

How your personal information is used:

The personal information collected by us might be used in the following manner:

While booking

While there is a booking being made, the personal information might be used by us which includes payment details which further includes , credit/debit card number (in encrypted form) with expiration date, cardholder name, wallet details, banking details, etc, which is shared and allowed to be stored by you. We might also use the information of travelers list which is linked or available with the account. This particular information is presented to the User while making the booking in order to enable you to complete your bookings expeditiously.

We might also use your Personal Information for various reasons which includes but is not limited to:

  1. Confirm your reservations with the service providers;

  2. Keep you informed about the transaction status;

  3. Send booking confirmations through Whatsapp or SMS or through any other messaging service

  4. Send any updates or changes to the booking(s);

  5. Allow the customer service to contact you, if necessary;

  6. Customize the content of our mobile site, website, and mobile app;

  7. Request for reviews of our services and products or any other  improvements;

  8. Send the verification emails or messages

  9. Authenticate/validate your account in order to prevent any abuse or misuse.

  10. Contacting you on your birthday/anniversary in order to offer you a special   gift or offer.

Surveys:

We value on an utmost basis to the opinions and comments from our users and it is for this reason that we conduct surveys on a frequent basis, which is done on an offline and online basis. Participating in these surveys is entirely optional where the information received is basically aggregated and is used to make improvements to the website, services, and other sales channels and also to develop appealing content. This is also further used for promotions and features for members which are based on the results of the surveys. The identity of the survey participants is anonymous until and unless it is otherwise stated in the survey.

Marketing Promotions, Research and Programs:

The research, marketing promotions and programs enable us to identify your preferences, improve user experience and develop programs. TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD) often sponsors promotions in order to give its users the opportunity to win ample travel and travel related prizes. The personal information which is collected by us for such activities might include the survey questions and contact information. We might use the personal information to notify the contest winners and survey information in order to develop promotions and the product improvements. Being a registered user, you will occasionally receive the updates from us about the fare sales in your respective area, new TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD) services, special offers and other noteworthy or essential items like benefits on airfares, savings, holiday packages, hotel reservations, car rentals and other various travel services, which also includes the marketing programs.  

The user, in addition, might receive periodic marketing emails, exclusive promotions offering special deals and newsletters.

How long is your personal information retained by us?

TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD) retains your personal information on the servers as long as it is reasonably necessary for the purposes which are listed in this policy. We might retain your personal information in some circumstances, which will be for a longer period of time. For example, we might do so in accordance with the legal, tax or regulatory accounting requirements.

When there is no requirement of your personal data, we will ensure that the data is securely deleted or stored in a manner, where it will no longer be used by the business.

COOKIES AND SESSION DATA:

Cookies

TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD) uses the cookies in order to personalize your experience on the website as well as for the advertisements which might be displayed. TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD)’s utilization of cookies is parallel to any of the reputable online companies.

The cookies are small piece of information which is stored by your browser on your device’s hard drive. The cookies allow us to serve you in an efficient manner where we may use such cookies in order to display the advertisements.

Below is the eligibility criterion to transact with A.A.S. FLIGHT SOLUTIONS PVT. LTD

You should be at least 18 years of age in order to transact directly with TRAVEL TRIVIA (A.A.S. FLIGHT SOLUTIONS PVT. LTD)  and also to consent with the processing of your personal data.

In addition to the general limitations mentioned in the terms, we are not liable to you or to any other third party for the damages suffered by you or any other third party, which may arise from disclosing of your personal information. The only viable option under the circumstance will be to end the agreement.